Your privacy is how we keep rajalaba running.
We collect and protect only what you give us to open an account, process your DANA, OVO, GoPay and QRIS payments, and deliver the games you play. This...
What we collect and why we keep it.
When you open an account on rajalaba, we ask for your name, email, phone number and date of birth to verify your identity and comply with local law in supported regions. We store payment details securely to process your DANA, OVO, GoPay and QRIS transactions. We track your gameplay, deposit and withdrawal history, and account activity to detect fraud, enforce our terms,
and improve your experience. We never sell your data to third parties. Your information stays on our servers and in the hands of payment partners we've vetted. We keep records for seven years where required by Indonesian and international gaming regulations.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Questions about your privacy? We're here.
Email Support
Send your privacy concerns to [email protected]. We respond within 48 hours and can explain exactly how we hold or use your data.
Account Settings
Log into your rajalaba account and visit Privacy Controls to review what we've collected, download your data, or request corrections.
Data Deletion Request
Contact us via email with your account ID. We'll confirm your identity and process permanent deletion within 30 days if you choose to leave.
How we earn your trust with this policy.
Third-Party Audit
Our data handling practices are reviewed annually by an independent security firm. Reports confirm compliance with GDPR-adjacent standards and Indonesian data protection frameworks.
Encryption Standard
All personal data and payment information travels over TLS 1.3 encryption. Stored data is encrypted at rest using AES-256, the same standard banks use.
Indonesia-First Legal Posture
We've structured this policy to align with Indonesian regulations and the practical expectations of QRIS, DANA, OVO and GoPay partner networks in supported regions.
Transparent Cookie Use
We use cookies to remember your login, language preference and gameplay history. You can disable non-essential cookies in your browser settings without losing core functionality.
Public Policy Updates
We notify you by email when this policy changes. You'll always see the update date at the bottom of the page and have 30 days to review before changes take effect.
Breach Notification Protocol
If we discover unauthorized access to your account, we notify you within 24 hours with details of what was accessed and the steps we've taken to secure your data.
How our policy compares to other gaming brands.
| Data Retention | We keep your record only as long as you're active or required by law. Most platforms retain indefinitely; we delete within 90 days of final request. |
|---|---|
| Payment Partner Transparency | We list exactly which payment processors touch your DANA, OVO, GoPay or QRIS data. Competitors often obscure this behind terms like 'trusted partners'. |
| Third-Party Sharing | We share data only with payment processors and regulators in supported regions. We do not sell to advertisers, data brokers or analytics firms. |
| Cookie Granularity | You can toggle individual cookie categories in your account settings. Most sites force you to accept all or lose functionality entirely. |
| Dispute Resolution Path | Our policy includes a clear escalation: email support → account team → independent arbitrator. Competitors often lack this middle step. |
| Breach Response Speed | We commit to 24-hour notification and 48-hour remediation for suspected account compromise. Industry average is 30–60 days. |
| Annual Public Audit | We publish a summary of our yearly security audit. Most platforms keep audit findings private or don't commission them at all. |
What defines our approach to your privacy.
Account Verification Only
We ask for ID, email and phone to prove you're real and comply with regional law. We don't ask for unnecessary personal details or family information.
Payment Data Isolation
Your QRIS, DANA, OVO and GoPay credentials never sit on our servers. We tokenize them so only the payment partner holds the actual account details.
Gameplay Privacy
Your game history, session logs and betting records are yours alone. We don't aggregate or anonymize them for sale to game developers or marketing firms.
Vendor Contracts
Every third party we work with signs a data processing agreement. Breaches by vendors trigger mandatory notification and potential termination.
Regional Compliance
We follow local data residency rules for Indonesia. Your data stays in-country where possible and crosses borders only for encrypted backup.
Right to Access & Export
Open your account, go to Settings → Data Export and download everything we have on you in a standard format within 7 days.